At Siwvy, we take pride in delivering handmade quality and traditional taste. As our seviyan are handcrafted food items, we follow strict quality checks before dispatch. However, if something goes wrong, we’re here to help.

✅ Eligible Returns:

We accept returns only under the following conditions:

• The product was damaged or spoiled upon delivery
• You received the wrong item or incorrect quantity

To be eligible:

• Notify us within 48 hours of receiving the product
• Share photos of the product and packaging
• The item must be unused and in original packaging

❌ Non-Returnable Items:

• Opened, partially used, or tampered food products
• Products returned after 48 hours
• Change of mind or taste preference

💸 Refund or Replacement:

Once we review and approve your claim, we will offer:

• A replacement of the product at no cost, or
• A full refund (in original payment method or store credit)

📩 Contact Us:

To initiate a return or report an issue, please contact:
📧 Email: info@siwvy.com
📞 Phone/WhatsApp: +92-3137858020

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at {info@siwvy.com} for questions related to refunds and returns.